Not long ago we surveyed our more than 600 clients spanning the globe and various industry verticals. What we learned is that they continue to use our firm for the following reasons:

1. They want objective risk management and insurance advice

94% of our clients say they hire us because they value the type of advice that can only come from someone who is not part of the insurance supply chain. Board members, business owners and executives understand how important risk management is to their organization. Having an additional set of objective and expert eyes on risk and insurance issues delivers value and peace of mind.

2. We improve their coverage

90% of our clients feel we have raised material coverage issues that otherwise would have remained unaddressed, broadening coverage and avoiding coverage disputes after losses. It is our nature to focus on exposure issues before considering specific insurance products. Our independence supplies us with an outlook that benefits clients.

3. We save them money

91% of our clients feel they earn better than market condition results while still improving or maintaining coverage through our efforts. We believe this result is due to our fostering competition where appropriate and maintaining the highest level of integrity in the procurement and negotiation process. Our firm's involvement adds credibility that enhances market participation. Providers know that their proposals will be evaluated accurately and fairly.

4. They feel they receive excellent service

95% of our clients say we meet or exceed their service expectations. It's only natural. When all you have to offer is service, it has to be exceptional or the firm will not survive long. This philosophy has been a mainstay of our corporate culture for more than 40 years.